Returns & Exchanges
At Kaisercraft, we want you to be completely satisfied with your purchase. If you change your mind, you can return your items within 30 days of purchase provided they are in their original, unopened packaging.
Check Eligibility
Ensure your items are unused, in original packaging, and within the 30-day return window from the date of delivery.
Contact Support
Email our customer service team with your order number and the details of the items you wish to return to receive a Return Authorization.
Pack and Ship
Securely package your items and include your Return Authorization form inside before shipping the parcel back to our warehouse.
Processing and Refund
Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing